Privacy Policy

 

Introduction

Welcome to NRA Dispatch. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services. By using our services, you agree to the terms of this policy.

Information We Collect

We collect various types of information to provide and improve our services to you, including:

  1. Personal Information: This includes your name, address, phone number, email address, and payment information.

  2. Location Data: We collect location information to provide roadside assistance services.

  3. Vehicle Information: This includes details about your vehicle, such as make, model, and license plate number.

  4. Usage Data: Information about how you use our services, including response times and service history.

How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Delivery: To provide and manage our roadside assistance services.

  2. Communication: To communicate with you about your requests, updates, and other service-related information.

  3. Improvement: To improve our services based on feedback and usage data.

  4. Billing and Payment: To process payments and manage billing.

  5. Compliance: To comply with legal obligations and protect our rights.

Sharing Your Information

We do not share your personal information with third parties for marketing purposes. However, we may share your information with:

  1. Service Providers: Third-party vendors who perform services on our behalf, such as towing companies and payment processors.

  2. Legal Obligations: Authorities or other entities when required by law or to protect our rights and safety.

  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

SMS Verification Privacy Policy

When you provide your phone number for SMS verification, we use it solely to authenticate your identity and communicate important service-related information. Your phone number will not be shared with third parties or affiliates for marketing purposes.

SMS Verification Privacy Policy Purpose of Collection At NRA Dispatch, we use SMS verification to ensure the authenticity and security of our communications with you. By providing your phone number, you consent to receive SMS messages solely for the purpose of verifying your identity and communicating important service-related information.

Explicit Consent: When you provide your phone number, you explicitly consent to receive SMS messages from NRA Dispatch for verification purposes. We will not share your phone number with third parties or affiliates for marketing purposes.

Opt-Out Mechanism: If you no longer wish to receive SMS messages, you can opt out at any time by replying "STOP" to any of our messages. You can also contact our customer service team at support@nearbyroadsideassistance.com to request removal from our SMS verification system.

Data Retention: We retain your phone number and related verification data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your phone number is no longer needed for these purposes, we will securely delete it from our systems.

Data Security Measures: We implement robust security measures to protect the personal information we collect through our SMS verification process. These measures include encryption, access controls, and regular security assessments to ensure the integrity and confidentiality of your data.

User Rights :You have the right to access, correct, and delete the personal information we hold about you. If you have any concerns or wish to exercise these rights, please contact us at support@nearbyroadsideassistance.com.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and regular security assessments. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

Your Rights

You have the right to:

  1. Access: Request access to the personal information we hold about you.

  2. Correction: Request corrections to any inaccurate or incomplete information.

  3. Deletion: Request the deletion of your personal information, subject to certain legal obligations.

  4. Opt-Out: Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us at support@nearbyroadsideassistance.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@nearbyroadsideassistance.com